Culture Building: Seek to Understand with Kristen Donnelly | Ep 168
In today’s episode of the Master Delegator Podcast, Kristy Yoder, CEO and Founder of the Smart Virtual Assistants, sits down with Kristen Donelly. Kristen talks about how Abbey Research started and its purpose of helping business owners solve their curiosities and avoid making assumptions mostly in hiring, building, and working with their employees.
Listen to this podcast as they share insights about culture building, employment, and delegation that can help you grow, understand problems in your business, and grow till you scale your way to success.
Episode Highlights:
03:45: Guest Introduction: Kristen Donelly (what is Abbey research)
04:12: Ask questions than making assumptions
05:57: Seek to understand contacts and motivations
09:28: You have employees; therefore, you have problems
12:23: Why do your employees not stay in your company (focusing on the right things)
15:03: Firing an employee that doesn't match your core values and company culture
19:37: Documentation isn’t just about the bad stuff, but also the good stuff too.
20:45: Teaching people-pleaser the difference between being liked and respected
25:02: Working with people you can work with vs. people you can’t
26:31: There is no perfection. Everything is a journey
32:05: Delegating strategically
About Kristen Donelly:
Kristen Donelly is the founder of Abbey Research, which helps people and business owners with their employee engagement and retention by delivering ways and insights that go to the root of unhappiness, low morale, and miscommunication inside their business. Kristen, with over 30 years of experience in academic and business spaces, together with her business, frames all workshops through the principles of non-judgment and curiosity.
Learn more about Kristen and Abbey Research by visiting the links down below:
Website: https://abbey-research.com/
Twitter: https://twitter.com/klndonnelly or https://twitter.com/AbbeyResearch
LinkedIn: https://www.linkedin.com/in/kristendonnellyphd/
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